We'd love to hear from you! Whether you have a question about our products, need help with your order, or just want to say hello — our team is here to help.
Get in Touch
Fill out the form below and we'll get back to you within 1–2 business days.
About Aeterna Solar
At Aeterna Solar, we are passionate about bringing sustainable, high-performance solar energy solutions to homes and businesses around the world. Founded on the belief that clean energy should be accessible to everyone, we design and deliver products that combine cutting-edge technology with lasting reliability.
Our team of experts is dedicated to helping you make the most of solar energy — from choosing the right products to providing ongoing support after your purchase.
Product Knowledge Base
How do I choose the right solar product for my needs?
Consider your energy consumption, available installation space, and budget. Our team is happy to guide you through the selection process — just reach out via the form above.
What is the warranty on your products?
All our products come with a manufacturer's warranty. Please refer to the individual product page for specific warranty details, or contact us for more information.
How do I install my solar product?
Each product comes with a detailed installation guide. We also recommend consulting a certified electrician for safe and compliant installation.
Can I track my order?
Yes! Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery in real time.
What if my product arrives damaged?
Please contact us within 48 hours of receiving your order with photos of the damage. We will arrange a replacement or refund as quickly as possible.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping times and costs vary by destination. Please check our shipping policy or contact us for details.